Customer Service Officer VDT Communication Ltd – Vacancies and Jobs

VDT Communications Ltd, are the leading broadband communications company with operations in major cities of Nigeria. The following vacancies currently exist in their organization.

Jobs Detail

Job title: Customer Service Officer

Qualification(s)

• A university degree in related field

Job Experience & skills

• 2 years plus experience in customer service for an ISP


• Personable with knowledge of IP network in datacomms organization


• Must be able to work under pressure and maintain a cheerful disposition


• Candidate must possess strong analytic and communication skills

Responsibilities

• Receiving fault calls from clients and resolving same at first level of troubleshooting and document appropriate processes taken to resolve fault


• Generate necessary periodic report for both internal and external use


• Responsible for orderly second level fault handover to Field Service Engineer (FSE) and follow up to ensure that open ticket is successfully closed within specified performance limits

closing date: 5 April 2011

How to apply for this job

Log on to: www.nigeriajobcenter.com


website: www.nigeriajobcenter.com