Sales and Ticketing Supervisor Kenya Airways – Vacancies and Jobs

Kenya Airways, The Pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.

Jobs Detail

Job title: Sales and Ticketing Supervisor

Qualification(s)

• University graduate


• IATA/UFTAA Diploma/intermediate and advance airline fares and ticketing course

Job Experience & skills

• 3 years airline experience in sales and ticketing


• Must be a good team player


• Good communication skills


• Excellent KQ product knowledge


• Ability to lead/guide and make decision


• High level integrity/accountability


• Pleasant personality/approachable


• Confident and well groomed


• Customer focused

Responsibilities

• To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue


• To lead, guide and support sales and ticketing team to ensure quality service to clients


• To validate and reconcile daily sales returns to account for both cash collected and documents


• Handle and effect ticket endorsements to enhance customer relations and satisfaction


• To handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention


• To prepare and administer the shift/leave roster for optimal utilization of staff and resources


• To uphold safety and security standards for the office to safeguard company resources

closing date: 31 March 2011

How to apply for this job

Interested candidates are required to submit applications and CVs to:
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi-Lagos