Head Churn and Retention Etisalat Vacancies and Jobs

Etisalat is a leading telecommunications company with presence in 16 countries across Africa, the Middle East and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications from the best and brightest for the position of Head, Churn and Retention

Jobs Detail

Job title: Head, Churn and Retention

Job Ref: HCR

Qualification(s)

• A first degree in a relevant discipline
• Industry certification(s) and/ or post-graduate/professional qualification(s) in a related field (an added advantage)

Job Experience & skills

• 8-12years relevant work experience, with at least 3 years in a managerial role
• Expert knowledge of competitive environment, consumer trends and trade practices in the industry

Responsibilities

• Reporting to the Director-Marketing Segment and Strategy: our ideal candidate: Leverages appropriate channels customer care, retail outlets, corporate sales and company website to drive execution of churn and retention strategies
• Provides leadership and guidance to team members and manages subordinates performance towards achievement of overall team objectives
• Monitors and controls budgetary needs of unit
• Leads team in developing effective customer retention strategies, identifying customer profitability and employing churn modeling techniques to define propensity to churn
• Develops business churn and retention KPIs
• Performs any other duties assigned by the Director, Marketing Segments and Strategy

closing date: July 13 2010

How to apply for this job

Interested candidates are expected to:
a) Be highly focused and success driven
b) Be strategic and analytical thinkers
c) Possess excellent communication skills (oral and written)
d) Possess high levels of integrity and self regulation
To Apply:
Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name.
Quote reference code of your desired position as subject and send your CV to commercialjobs@etisalat.com.ng

All applications will be treated in confidence and only short-listed candidates will be contacted

website: www.etisalat.com.ng