Manager, Churn and Retention Etisalat Vacancies and Jobs

Etisalat is a leading telecommunications company with presence in 16 countries across Africa, the Middle East and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications from the best and brightest for the position of Manager, Churn and Retention

Jobs Detail

Job title: Manager, Churn and Retention

Job Ref: MSR

Qualification(s)

• A first degree in a relevant discipline
• Industry certification(s) and/ or post-graduate/ professional qualification(s) in a related field (an added advantage)

Job Experience & skills

• 5-9years relevant work experience, with at least 3years in a managerial role
• Expert knowledge of competitive environment, consumer trends and trade practices in the industry

Responsibilities

• Reporting to the Head-Churn and Retention : our ideal candidate: Organizes customer engagement/ retention programs to enhance brand loyalty and customer longevity
• Plans and manages human and material resources of unit to optimize performance, sustain morale and enhance productivity
• Builds and maintains a customer cycle view across all segments and develops appropriate intervention strategies to stimulate usage and address customers needs at specific touch points
• Evaluates effectiveness of segment-specific promotions to create and sustain opportunities for building lasting relationships with customers
• Proactively undertakes customer data mining to ensure effectiveness of CRM strategies and deployment of promotions to sustain brand affinity
• Proactively champions enhancement of decision support systems such as TABs in order to obtain complete, accurate and timely customers data
• Performs any other duties as may be assigned by the Head, Churn and Retention

closing date: July 13 2010

How to apply for this job

Interested candidates are expected to:
a) Be highly focused and success driven
b) Be strategic and analytical thinkers
c) Possess excellent communication skills (oral and written)
d) Possess high levels of integrity and self regulation
To Apply:
Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name.
Quote reference code of your desired position as subject and send your CV to commercialjobs@etisalat.com.ng

All applications will be treated in confidence and only short-listed candidates will be contacted

website: www.etisalat.com.ng