Customer Service Representatives SWIFT Networks – Vacancies and Jobs

SWIFT Networks is an innovative leader in Nigeria’s fast growing broadband telecommunications space, providing reliable high speed broadband access and voice services to businesses, professionals and residential customers. Due to ongoing expansion and the need to sustain the highest quality services to existing and potential customers, they seek applications from exceptional candidates to fill the following challenging positions

Jobs Detail

Job title: Customer Service Representatives

Qualification(s)

• A first degree in Computer Science, Electrical/Electronic Engineering or Information Technology with minimum of 2nd class honors, (upper division) from a reputable university

Job Experience & skills

• Experienced exceptional candidates with background in Business, Social Sciences and the Humanities with a minimum of 3 years’ experience in a similar position


• Basic computer knowledge- the person should be adept in using search tools, browsers, email features and CRM solutions


• Good written and oral communication skills- fast and correct typing, with proven ability to create grammatically correct responses


• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer and solicit feedback to improve service


• Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple level of benefits within each product


• Persistent and supportive attitude


• Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values og the organization


• Ability to relate with customers and handle telemarketing


• Sound knowledge of telephone etiquette and excellent listening skills

Responsibilities

• Interact with customer to provide and process information in a courteous and professional manner, in response to inquiries, concerns and requests

closing date: 7 April 2011

How to apply for this job

Interested candidates should forward their resume prepared in Microsoft Word format to hr@swiftng.com using the job title as the subject of the e-mail.

website: www.swiftng.com