Head, Customer Services Fleet Masters – Vacancies and Jobs

Fleet Masters are the foremost provider of vehicle leasing and fleet management services. With a vast outsourcing product portfolio, they aim to build strategic partnership relationship with their clients, developing a hands on approach at their Quick Service Centres, and ensuring efficient and cost effective fleet utilization at all times.
Their services include vehicle finance and operating lease, vehicle maintenance, fuel card, tyre pressure and safety management, vehicle tracking and security, chauffeur training and outsourcing. With such a diverse offering and reputation for service delivery, they work with some of the nation’s most recognized corporate brands.
Their motto is precision and honesty; they are changing the fleet management landscape and charting a new standard. They are first of a kind in Nigeria. They raise standard and cut costs. They are a revolution.
Their Vision- The best and most trusted fleet management services provider in Nigeria.
Their Mission- To make fleet management cost effective, to provide unrivalled services to their clients through highly motivated people and strategic alliances.
Their people is sound technically, very courteous and honest!
They are looking for skilled, intelligent people that share in their vision and believe in what they stand for to fill the following vacancies. They will be interested in long range career growth. The work environment is fast-paced, aggressive, and high-energy, working closely with a visible and accessible management team. The company offers very attractive remuneration packages and significant opportunities for growth and career advancement.

Jobs Detail

Job title: Head, Customer Services

Job Location: Lagos

Job Ref: HCS 04/2011

Qualification(s)

• Bachelor’s degree at a level not below a lower second

Job Experience & skills

• Minimum of 7 years post NYSC experience and not less than 3 years in similar role in corporate sales


• You will ideally have gained your experience in customer services management within a supply chain or travel and logistics environment


• Strong communication (oral and written) and interpersonal skills needed to succeed in this role


• Ability to work efficiently in high demand, team oriented, and fast-paced environment

Responsibilities

• You will work on building relationship with clients at senior management level and ensure that you are resolving any problems that may arise


• Candidate will oversee the affairs of a team of about 10 customer service managers in different stations across the country


• You will ensure that service standards are being driven to exceed expectations and look for ways to deliver continuous improvement


• Develop tactical plan for the assigned team to achieve corporate and service delivery objectives and enhance customer satisfaction in the areas of quality and delivery


• Monitor results in relation to the execution of the business plan, operational objectives and customer satisfaction


• Manage workload and expenses of assigned team in accordance with approved budget, in doing this you will ensure the timely and accurate processing of customer orders


• Key representative of global, regional and domestic cross-functional work teams


• Resolve customer issues and escalate appropriately, as necessary, with a strong emphasis on customer focus and taking steps to evaluate customer scores


• Act as customer advocate to facilitate customer business requests, making appropriate recommendations and influencing others for overall improvement in the delivery of service

How to apply for this job

Interested candidates that meet the above requirements should forward their CVs to: careers@fleetmastersgroup.com stating positions applied for clearly together with job reference. Please note that only short-listed candidates will be contacted.